Frequently Asked Questions
about TAFER Rewards
What is TAFER Rewards?
TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.
What are the benefits of joining TAFER Rewards?
TAFER Rewards provides members with more choices, better rates, and a more personalized experience. Members always receive the best prices on rooms and suites in all TAFER hotels. Members receive advance notice about exclusive discount offers, which allows them to be first in line for savings. Members enjoy 24/7 access to promotions such as dateless vacation Certificates, which can be purchased in advance for travel any time.
What does “personalized experience” mean?
The personalized experience available to TAFER Rewards members means everything about your stay will be just the way you like it. Preferences such as favorite credit card, favorite dinner entree and drinks, and other choices can be kept on file so members can speed through check-in and receive personalized pampering throughout their stay. Pre-saved preferences allow our staff to provide highly attentive service and an enhanced guest experience. Preferences can always be updated online by logging on and visiting the “My Account” page.
What are the participating hotels?
TAFER Rewards members receive exclusive deals at all TAFER hotels:
- Garza Blanca Preserve Resort & Spa Puerto Vallarta
- Hotel Mousai
- Villa del Palmar Cancún
- Sierra Lago
- Garza Blanca Los Cabos
Is there a fee to join TAFER Rewards?
No, membership is always free. Simply complete the online enrollment form to join.
How do I join TAFFER Rewards?
It’s easy to enroll online and start living extraordinarily right away.
Information for New and Returning Members
What is “My Account” and how do I use it?
“My Account” provides you with complete information about your account, and is always available to you when you sign on to taferresorts.com. To access the “My Account” portal, you must first activate your online account by creating a password. Simply go to the “My Account” box in the upper right-hand corner of any page on taferresorts.com, click “Set up online password,” enter your first and last name, country and zip/postal code. That’s it!
What is “My Reservation” and how do I use it?
Your upcoming reservations will appear in this area of the web portal. Go to the “My Account” box in the upper right-hand corner of any page on taferresorts.com and sign in. Go to “My Account Overview.” Your reservations will be listed there.
What do you mean by “Lowest Price Guaranteed?”
As a TAFER Rewards member, you are guaranteed the lowest possible cost for your vacation, because you will have access to additional savings on top of published discounted rates.
What do you mean by “First in Line for Promotions?”
As a TAFER Rewards member, you will receive advance notice about exclusive discounts so you can be first in line to enjoy savings, which is particularly beneficial for limited inventory deals.
Planning Your Trip
Is there a toll free number to call?
Yes. When you are ready to make your reservation, please call 1-877-929-3990 (US/CAN) between 7:00 am and 11:00 pm (CST) Monday through Sunday.
What are Prepaid Vacation Certificates?
Prepaid Vacation Certificates are the perfect solution for when you know you deserve to luxury vacation and want to secure an unbeatable price. Buy a prepaid TAFER Rewards Vacation Certificate and choose your travel dates later when you have a better idea of your plans.
Can I send a Vacation Certificate as a gift?
Yes. Refer to Terms & Conditions for specific information.
Are there any blackout dates?
Yes. Blackout dates apply for all TAFER Rewards Vacation Certificates. Blackout dates include:
- November 16 to 26
- December 24 to January 1 (Christmas and New Year)
- All weekends in the month of December (Fri, Sat, and Sun)
- Easter week
How far in advance do I need to make my reservation?
Subject to availability, you may redeem your Vacation Certificate and make your reservation as soon as your payment is processed. To secure the dates you prefer, you are advised to make your reservation as soon as you know your travel dates.
After I book my stay, is there any way to look up my reservations online?
Yes. Go to the “My Account” box in the upper right-hand corner of any page on taferresorts.com and sign in. Go to “My Reservations.” Your upcoming reservations will appear.
Is there any limit to the number of nights I can buy with a Prepaid Vacation Certificate?
No. You can buy any number of nights you would like to stay, during any time of the year except blackout date.
Cancellation and No-Show Policy
Can I cancel my TAFER Rewards Vacation Certificate?
No. TAFER Rewards Vacation Certificates are non-refundable.
Can I cancel or change my reservation?
Once you have chosen your dates and made your reservation, redeeming your TAFER Rewards Vacation Certificate, your reservation is non-refundable. Changes are subject to availability and a processing fee.
Why do I see “Log in with Facebook” as an option to sign in to my account?
Logging in with Facebook makes it faster and easier to access your account, without having to create a new username and password.
Is there any benefit to logging in with Facebook?
Logging in with Facebook means you don’t have to remember your TAFER Rewards username and password each time you sign in. It also gives you the option to receive personalized offers from TAFER Rewards.
What if I change or delete my Facebook account?
You will still be able to sign in to TAFER Rewards by using your Rewards username and password.
How many times will I need to link my TAFER Rewards account to my Facebook account?
Only once, unless you decide to unlink your accounts or change your account information.
Will Facebook receive my TAFER Rewards information?
No. TAFER Rewards will keep your information confidential.
Will TAFER Rewards receive information from my Facebook account?
You will be asked permission before Facebook shares any of your information with TAFER Rewards. You can choose to edit your privacy settings when you link your accounts. You can also edit your settings in Facebook at any time.
Will TAFER Rewards post anything on my Facebook page?
No. TAFER Rewards will not post any information to Facebook on your behalf.
Will TAFER Rewards share any of my personal information or travel behavior with my social network?
No. TAFER Rewards will not share any private information with your Facebook friends or your friends or contacts on any other social network.